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DIPAYAN BISWAS filed complaint against Air india on Feb 19, 2022
I had booked a flight ticket of Air India for two persons from Kolkata to Delhi on Flipkart. Now I want to reschedule this due to some personal issue. Now I want to reschedule it and I was lucky to know that Air India is rescheduling any flight of theirs booked on or before **st March ,**** on free of cost. But when I called at the Air India support , they told me yes they are rescheduling but as the tickets were booked from flipkart so they cant help us as the ticket ownership is falling upon flipkart. I mean what nonsense is this , one of my friend rescheduled the same but he booked through MMT and I booked through flipkart. How am I supposed to know that who will be responsible for this during booking. As flipkart is only a travel agent just like MMT , the responsiblity should be on the carrier . I booked an Air India flight , and as per their norms I think they are liable to reschedule our flight irrespective of our travel agent. The PNR of our ticket is "Z**VL".
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