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KISHAN BHALANI filed complaint against Yatra.com on Mar 14, 2020
I have scheduled return flight from Mumbai to Kaohsiung Via Bangkok in March ****. Due to coronavirus outbreak, thai airways(my airlines for this journey) issued travel advisory on their official website stating free re-routing/re-schedulling until Dec **, **** intially. For which i was trying to contact yatra.com for past one week but recieved no positive response depsite calling them or emailing them. So far this date I havent recieved any email reply from yatra.com. On March**, thai airways cancelled by return journey flight from BKK- Mumbai and issued advisory as well on their website so when contacted yatra.com to initiate cancellation and full refund they stated to wait for **hrs to cross-verify with airlines. Despite waiting for **hrs, i havent recieved any email or call to initiate refund. When I called again they again told me to wait for another **hrs-**hrs as they werent able to confirm with airlines. After insisting for more than one hour to speak with supervisor-, they hang up phone during conversation and did not called back. They have hangup or disconnected call thrice in one day.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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