Clear Trip - Ticket cancellation refund amount

I was cancelled my flight ticket on May ** Travelling from Tiruvandram to Sharjah on June * at Air Arabia flight I was attached my cancelled documents of trip ID : ************,
Just now spoken with customer care that amount was not refundable they told like that am requesting for refund amount for booking my flight ticket on another schedule..we are always using clear trip it was a trusted application for a long time due to this incident, I feel very sad and also we are in emergency purpose so I requesting you to please provide remitted amount. It was useful for us to book ticket