Excitel - Threatening by Excitel installation team
Rishabh filed complaint against Excitel on May 19, 2021
I am writing to you to explain the worst experience of customer service I have been facing from excitel broadband.
I had applied for new connection of excitel broadband for which I paid **** Rs for the device and *month rental plan but still my connection is got disconnected by local service provides (so called your ground team) after they threatened me on call that "Do whatever you want to do, if the installation fee of ****Rs is not paid, the line will be disconnected. (I have all sets of proof against this threatening)
Now, the question is why should I pay ****Rs when the Excitel itself is assured for no installation fee for the new connections? I rang customer care of excitel to report this but couldn't get anything concrete except promises like "Installation fee is free for customer and you don't have to pay a single penny for this.. we are working on this and bla bla...... So, the moment I refused to pay the illegal installation fee my internet connection got disconnected by the local team.
What kind of illegitimate system is this??
Why is the Excitel team unable to do anything against such misconducts of their third parties??
This is a fraud case and it's been more than ** Hrs since the line was disconnected due to this thief marketing of Excitel broadband. The Entire office work has been getting hampered since yesterday.
If I am not getting any resolution in the next *-* hours I will be reaching to legal authorities to file FIR against all the associated authorities along with the organization.
Thousands of customers like you have trusted Voxya to resolve their issues
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Are you facing
similar issue?
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Umang Kumar Lavaniya on Jul 17, 2024
Excitel – My internet is not working from past 4 daysClosed
It's been four days, and my internet is still not working. Interestingly, no one from Excitel has called to address my issue. I've been making multiple calls daily, but every customer care representative asks for mo...
Himanshu Tyagi on Jun 14, 2024
Excitel – Refund not issued after 167 daysClosed
I haven't received refund from excitel . It's been almost *** days . They dont answer any questions.
Santhosh on May 8, 2024
Excitel – Excitel No internet past 5 dayClosed
Hi, This concerns my Excitel broadband, which has not been operating for the past * days, and there has been no resolution from the backend staff; they have just postponed the ETA. If they are unable to meet consum...
Yashashwi mishra on Dec 2, 2023
Excitel – No internet in my router Closed
I have raised a complaint for router shifting The device is shifted, but no internet connectivity is there in my device, raised the ticket too Chasing since * days no any update from excitel Still issue not res...
Karan Duggal on Nov 3, 2023
Excitel – Security RefundClosed
I discontinued using Excitel Internet and they collected the device on **st aug, **** and as per there policy security refund should be credited in customer's account within ** days. Today its *rd Nov, still I haven...