Excitel - My internet is not working from past 4 days
Umang Kumar Lavaniya filed complaint against Excitel on Jul 17, 2024
It's been four days, and my internet is still not working. Interestingly, no one from Excitel has called to address my issue. I've been making multiple calls daily, but every customer care representative asks for more time and mentions that they have escalated it to higher management.
All I want is a refund. This is my second complaint, and my previous issue took ** days to resolve. I've faced these two problems within just *.* months.
Please let me know the procedure for refunding my money. I cannot continue with this unreliable service. If they do not refund my money, I will not return their modem.
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