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icici Prudencial Life insurance company - The policy was cancelled and refund was sent without my consent even after i am stating not to cance

Suman matadh filed complaint against icici Prudencial Life insurance company on Nov 4, 2022

I had taken the term policy for * cr from icici pru life and i had asked the question on the change of claim settlement type. As it required the additional price i asked not go with that option instead to continue the policy with the terms that i had taken on.

But icici prulife cancelled my policy and sent my refund back which i haven't claimed yet.
When i reached to icici customer care to reinstate my policy as they cancelled it with their misunderstanding they dont reply with proper resolution and just reply stating the policy is cancelled.

If i have to buy new policy i have to pay more installment now. Because of icici prulife issue why should i pay more to buy new policy?

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Complaint Status

Resolution Demanded:

Replace / Fix problem

icici Prudencial Life insurance company

4

Total Complaints

1

Total Resolved

25.00%

Consumer Satisfaction

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