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Taposh Acharyya filed complaint against Goibibo on Aug 30, 2019
Hi Team,
This is a complain against Goibibo for not giving proper solution.
I booked a train ticket on *th august from pune to mumbai. Due to floods, the train was diverted from daund and didnot cross Pune. I filed a TDR in goibibo app within an hour of train departure time. They are not returning the money now stating that I chose train cancelled and not train diverted. This is a miss from Goibibo customer support who were unable to help a customer file TDR.
Attached are screenshots for reference.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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