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Gomechanic - Spoiled my car

Ashwani parmar filed complaint against Gomechanic on May 20, 2021

Job card no:- *****************

As per gomechanic term the car should be delivered within * days,
As per term given on website.
And the lockdown started around **th April. So GoMechanic have no right to say that the delay was coz of lockdown.

My car work was taken after ** or ** April.
So if GoMec lay any parking charges then they would have to pay my loss of time,

Secondly they are not able to prove me that they had used DuPont paint as per contract. That’s why I am doubtful for colour used might be third class quality,
That’s why again and again problem are occurring (the worst part is colour crack and colour bubble )

Even Prashant Shetty had said that yes there are problems with work done.
Even Rakesh ji had visited workshop and had seen the problem, even I had shared the photos of the same with him, but the person above Rakesh ji is very arrogant and had talked to me very rude way never try to understand the problem.

And he is frightening me that is anything happens to car then they won’t be responsible and said that he would lay parking charges for the same, even around * month work is not done properly, then how I can pay for this unsatisfactory work.
While giving car to GoMechanic ( SS autotec) their I had found Anand as GoMechanic executive,
While giving car I had asked ** times about the quality of work. He assured me many time that you would get the work just like showroom condition, even you would not able to notice as it’s repainted ( after his word I had handed the vehicle to service station )
Now the owner of that workshop is saying that **k me aasa he kaam hota hai, why they had not said same early b* giving the car, even when I had given my car ( battery of my car was fully working ) but now they said battery is damaged as it’s old.
Even they had misplaced my lots of stuff. Just like horn, toolkit , jack.
Even they had kept my car on flat tyres even after complaint several of time, when Rakesh ji visited workshop after my request then he made workshop change my tyre.
After addressing my problem, Rakesh ji and his team had offered me to change the workshop (yesterday)
But they kept the clause that I have to pay all payment in advance ( even after sum talk I had agreed for that also but I had asked to give me all in writing that
(Vehicle should be delivered in given time.
No dents should be visible,
No pinholes should be there,
No colour rundown or thick layer should be visible.
No bubbles.
And no colour removal )

Even they agreed for same to give in email.
But after *-* hr they denied to provide any email .

And Now they are forcing me to do touch up work in same workshop.

My point is when I had given my full car for repaint then why would I agree for touch up as the error occurred time to time when the vehicle was still in workshop.

Again yesterday I had said not to work on this car in same workshop, today I found they doing touch up work to hide problems.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Gomechanic

18

Total Complaints

7

Total Resolved

38.89%

Consumer Satisfaction

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