Manas filed complaint against Hp on Oct 4, 2022
This is to inform you that my HP Pavilion - **-cs****tx (Serial number: *CD***RGWH) is causing the issue in the display screen during changing tabs or while multitasking., despite the replacement of the screen on **/**/**** and the motherboard also on **/**/**** and again display and display cables changed on **/**/**** by the hp service center.
For the very first time when there was a CT mismatch issue in display, Hp refused me to change despite of my product was geniune. After like a month, after making so much request they have replaced in December ****.This product was defective from the very beginning.
I have faced this issue numerous times despite the replacement of major hardware i.e screen and motherboard, still, I am facing the same issue. I am totally dissatisfied with this product because of facing this severe issue.
Being a student creates a lot of wastage of time and problems while attending my online classes and while doing other tasks especially while multitasking.
I don't want any further replacement of any component rather the replacement of complete unit because even after replacement of any hardware or software than again I have to keep my laptop in observation which is a lot of time-consuming to figure out the problem, as I am a student, I can't observe it on daily basis and can't be ready with a camera to record the problem.
You can also check that my case has been continuing for a very long time i.e past *-* months. This is my request that my complete product should be replaced with a new one, I don't want any further changes, I now have no time for observing anymore and can't spare to record videos every day as proof as I am a student.
Many times when talking with HP service experts, they have checked and updated the BIOS and Windows and have found no problem in them, so I don't think that it is any software-related issue. Complete replacement of the laptop will only solve this issue.
This is my kind request as a student, that due to this issue a lot of my time goes into observing and capturing this issue even after component replacement. Now I have lost my faith and even after something will be replaced again, I will always feel insecure about the same problem coming again.
I am attaching a video with a visible date and time to address my issue below. Kindly look into the matter to resolve the issue by complete replacement of my product only.
I have requested Hp to provide me complete replacement of product as more than a year i suffered from the same problem.
Now as per their policy, no refund after ** days. I undestood that , that now i demand for a compensation from Hp not in form of money but like in form of Free Hp Services or discount copouns.
I have been struggling for more than a year, now its my right to demand some compensation from Hp if not complete replacement of product.
Please help me out in my case.

Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim

I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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