Dell - Spare replacement under warranty

I bought a DELL Inspiron Laptop quite recently (Dec ****) and with in few months I noticed the hinge had an issue and was unable to open the Screen. Raised the service request on **th of April, along with the photographs . I was promised for the spare replacement with in *-* business days. However it never happened even after couple weeks, stating the lockdown in Shanghai due to Covid. Later I was given the assurance from the customer care team, that if the spare is unavailable for more than ** business days, the complete product will be replaced. In continuation to that my service request was escalated to the ARS Proactive (Really??) team.

The ARS proactive team called me couple of times and used to disconnect the call with couple of ring!! Now that's a great excuse for dropping an immediate e-mail stating the customer is not available and have closed my service request.

This is really pathetic and ridiculous. Made a wrong choice of buying a DELL product.

I am not sure whether I would get response to this post, nevertheless want to let people know how DELL service support could be nightmare.

The product details:

Dell Inlspiron

Service Tag: **X**G*

Service Req#: **********