Firebollt smart watch - Slow delivery of replacement item

Esteemed Team,

I am writing to bring to your attention a matter concerning a smartwatch I purchased from Flipkart on March **, ****. The watch, a Fire-Boltt model, ceased functioning on June **, ****. In accordance with the warranty policy, I promptly initiated a replacement request. This process involved a paid pickup service, costing me ***/-, which was conducted on July **, ****. The product was received by Fire-Boltt on August *, ****, as confirmed by their communication. I have yet to receive the replacement product, and it has been seventeen days since the item was received.

I would be grateful if you could provide your support in resolving this issue and escalate it with the utmost urgency.

Please find attached the product invoice and an image for your reference.