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planet spark - Siblings account not enabled despite making the promises by the planet spark counselling team

SHAIK IBRAHIM filed complaint against planet spark on Jan 27, 2023

Hi,
I had enrolled my son to planet spark only on account that siblings account will be free. They had a session with me and made assurances that they have a siblings policy which ensures enabling account for the sibling upon payment for the first child. Despite calling them multiple times to enable account for the sibling they are not responding. They even made a verification call for the sibling to enable the account but nothing has happened so far. Please help me in getting refund or i need account for my daughter as well to be enabled.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Damages for loss and agony

planet spark

34

Total Complaints

13

Total Resolved

38.24%

Consumer Satisfaction

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