Loading...
Billy filed complaint against Videocon Industries Ltd on Apr 5, 2019
I purchased ** inches LED Videocon TV with * years warranty from 'Vasanth & Co, **/* Padmanabha Nagar, Adyar Chennai - ******" on **th Nov **** paying rupees *****/-. The TV stopped working and went black (no display) end of July ****. The TV has worked exactly * years * months. Contacted 'Vasanth & Co' and they, in turn, asked to contact 'Videocon ** X * Customer Care at ***-********' and thus the seller "'Vasanth & Co" washed away their hands. Videocon sent me details of their service partners which is "Maxwell Engineering, Judges Colony, Kottivakkam, Chennai- ******" and the manufacturer too washed away its hands.
On the **th Aug ****, Mr Ramesh Service Engineer (Maxwell Engineering, Chennai-******) (Mobile **********) visited, opened the warranty seal at our residence. He flashed his mobile light on the tv. Although there was no display, we could see images /pictures in the background and the sound. He said the LED bulbs have to be replaced and we need to carry the TV to the service centre. Although we insisted the service be carried out at our residence, he refused since it is a **-inch TV. He said he needs to check on the spares and will let us know when it is ready to be taken back.
On **th August ****, carried my TV to the Maxwell Engineering, Chennai – ******. The “workshop work order” number is ****. Mr Ramesh - Service Engineer assured it will be repaired within a weeks’ time.
On **th Aug ****, I received a call from “Maxwell Engineering” asking me to take back the TV home. The panels have gone and that they are going to place a request for replacement.
I did not take my TV back home. From **th of August till date which is almost * months nobody picks call from Videocon customer care which is ***-******** and the email customercare@vgmail.in No positive reply from Maxwell Engineering too.
Wrote email to Mr Venugopal Nandlal Dhoot to refund my money as he is the founder and owner of Videocon and starting many new ventures even now. He also washed away his hands as he did not reply. I can produce the proofs at any court.
My sincere request to consumers, please buy any branded products from the same exclusive branded outlet. Know the warranty and guarantee a difference. For example, if you buy a Panasonic buy from Panasonic exclusive outlet.
I request Voxya to do justice.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I had registered complaint regarding my led smart tv complaint no gha********** on *th dec **. engineer visited and told me it will take *-* days to resolve because there were some part issue.. today is **rd dec *...
Complain No.-THA********** registered on **.**.**** and since then I made more than ** calls to them. They did not pick up phone for more than **% of time. My product is under warranty and in spite of that they are ...
This is the reference no GHA**********. I purchased a semi-automatic washing machine for Videocon. After * year its motor was damaged and its cover under *-year warranty and now company send a technician. Technician...
I purchased a Videocon Led Tv * years back with * years warranty. The product is now not working and the company is not solving the issue. The Led tv is with videocon service center meerut from the past ** days. No ...
please be informed that I had purchased a videocon ** inch *k led tv through my bhst (uae) online, delivered on ** nov **** and registered a complaint on ** sept **** due to flickering and horizontal lines on tv sc...