Amazon - Service not Rendered

Nooruddin Hussain filed complaint against Amazon on Aug 6, 2022

I bought a Samsung M** phone from Amazon which was delivered on March ** ****. I was supposed to get free * months screen replacement from Acko. For * weeks now, I have been harassed by Acko with no result and Amazon has been most non-cooperative throughout this ordeal. Acko has stopped replying to my emails and Amazon's latest case ID D******** (dt. **/**/****) from the escalation team (Ms. Aisha) was supposed to be resolved by *th August (* business days). When I call today to check, Mr. Yatin (from escalation) hangs up on me while I am talking, Ms. Mamta (again from Escalation) writes acronyms on business emails and gives false resolution times. Any lawyer can help me take Acko and Amazon to the court?

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

Replace / Fix problem

Damages for loss and agony

Amazon

994

Total Complaints

408

Total Resolved

41.05%

Consumer Satisfaction

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