Dish TV - Service not provided

I reinstalled Dish TV in August ****. I was told that this antenna will not fall at any cost. On March **, due to light wind, its antenna fell below from the fourth floor. Because of this, some people standing below have been injured.
I made a complaint on the evening of **th March on the number given by Dish TV. But no satisfactory answer was given on the phone four times. Whenever I called, I was asked to call half an hour later. I was also told that the call will be back after half an hour. But that too has not been done. On the morning of March **, I called again. But I was kept engage for a long time. This happens around three to four times a day. Every time they assured the call back in half an hour. But, no calls were made. On the evening of **, they called me due to my strict attitude. For the first time, they keep me engage for about * minutes. For the second time, a senior officer talked to me by keeping engage for ** minutes. He told me that it will overall cost around *** rupees. After this, your antenna will be replaced again. Due to such problems and hearing their bitter words, those who have been hurt by Antenna's fall. I'm mentally disturbed. I have also spent money on people injured with the antenna.
Let me tell you here that there are many antennas on the fourth floor and in the surrounding area. But all are fine.
Now the question arises
*. There are many antennae around my apartment. But there was no damage to anyone. Why did my antenna drop down?
*. When the company is not confident about the strength of the Antenna, why it is put on the roofs. In such a situation, there can be a big accident anywhere?
*. If there is any harm to the negligence of the people of the company, will the customer be responsible for it?
*. If the company installs the antenna on a roof, why not see the damage caused by it?
*. Why do I suffer financial loss due to the mistake of the people of the company?

I need compensation
*. I have been mentally disturbed for the past two days.
*. Due to the fall of the antenna, the people around me have strongly condemned me
*. I am a person associated with the media. I have to stay connected to the news. The company ignored my demand. For this reason, I could not see the news channels. This affected my work.
*. I have given around Rs **** to some people injured by antenna falling.