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phani kumar challa filed complaint against You Broadband on Feb 14, 2019
Hi ,I have a you broadband connection since **** .Currently I moved from vasanth nagar,hyderabad location to Boduppal and raised a request to shift my connection on april,****.Which is not done at right time even after multiple follow up's.So i had a call with you broadband customer care and requested to close the connection and refund the security deposit(Rs ****/- ).Which is still not received. Again i had raised a complaint on Oct,**** for the same and in the ticket they commented that "Tried to reach me ,but not able to connect" and closed the complaint which i am not aware of.Even i didn't a single call from broadband account department.Again i raised a complaint with the help of customer care executive and he told with in ** hrs you will get a call.
I waited for * days and still i didn't get call from them.I wrote a mail to nodel officer ,youbroadband with all the details and complaint numbers.Then i got a call after * days asking for my bill copy for confirmation .which is shared on the same day.
Still the issue is not resolved and i didn't get the security deposit back.I didn't expected this kind of poor response from the company.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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