VODAFONEIDEA PVT LTD - Scamming customers

My complaint is - why didn't an agent tell me, when my services got barred for the first time, that my credit limit is being used and now has been exceeded?

Also after that I spoke to many agents.

*) When there is a credit limit set of **** , why didn't the system stop my services? And took the bill to ****Rs.

Again no agent told me abt my credit limit being exceeded and my services were just reinstated. But no one tried to figure out the actual root cause (even after my several warnings).

*) Why my credit limit was increased to ****, without my consent * no prior intimation from the VI customer service about **** credit limit being used *

*) The VI App too didn't show any information about my credit limit

I called the customer service due to ambiguity, as no payment due was reflecting on my Vi app. The exec said, no ma’am there are no dues from your end, some system glitch don’t worry.
On *st October my services were barred, since then *times it got barred (attached is the copy for reference) I spoke to many different people in your team, where Mr. HARISH JAHANGIR/ GULABCHANDRA (Senior Vi customer service exec) I caught hold of. If you may, please cull out those call recordings and listen to each, I’ve yelled my lungs out and have literally begged each time since **th Sept to your Vi execs to help me, what’s the issue behind it.

Everytime HARISH told me, ma’am I’ve unbarred your services, it won't be interrupted further and I’ll get back on this issue. He never called back and everytime the services were interrupted. I'm a publicist by profession and the time when my phone isn't working simply means I am not either.

Apparently, the credit limit got exceeded to some amount without my consent and a bill was generated under my name of - ****Rs (double the credit limit provided).

My mother’s number ********** was cloned/hacked and ISD calls were made (attached is the police complaint for your reference Chunabhatti police station , I take no responsibility on the ISD calls made and you can scrutinize each call if required. We are nowhere related/or spoken with at any point given in time) and a cybercrime complaint has been raised via online means on www.cybercrime.gov.in

We are going through a tough time because of the malicious calls we were receiving alongside our data/details being leaked.

FYI- nothing at all reflected on my Vi app before the bill of Rs **** (have attached the bill as well as usage charges wrongly reflecting as the number was hacked/cloned and we’re hence facing the issue)

To Vodafoneidea - hire accountable executives who truly want to help a customer because had I known that credit limit is used by me/family members I would’ve raised a complaint on that site itself and the hacker wouldn’t have used services of ****Rs alongside my other securities (bank account etc) wouldn’t have been compromised too.