Samsung - Samsung refrigerator manufacturing fault

Dear Sir / Madam,

I am writing to you to raise an issue about: Computers and Consumer Electronics

The issue that I have experienced was: I have purchased Samsung double door ***litre refrigerator on **-**-**** ,from day one i am facing low cooling and condensation issue in my refrigerator .I raised complaint's regarding this issue many time to Samsung in under warranty period but they always told me that u r refrigerator is ok there is no problem .But unfortunately last month i.e. on ** May **** it was totally stopped cooling and from that day i logged complaint to Samsung customer care and after several visits of their engineer and replacement of many parts of refrigerator , engineer and customer care told me that u r refrigerator is not repairable due to manufacturing fault / internal fault so they will provide me replacement after deducting depreciation value of **% of the bill amount ,but i am not agreed with this because from day one i am facing problem and i am regularly complaining about this and finally it got broke down due to manufacturing fault than why i wll bear the loss .

So please help me regarding this matter ,i can provide all the complaint numbers

It occurred on: */**/****

Replacement of my refrigerator

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Vikas Sharma

Serial Number: B**F*TTLL*
:

*** section * extension New Power house road Jodhpur Rajasthan
JODHPUR
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