Brand factory online shopping - Return Request not picked up my order no

Dear Sir / Madam,

I am writing to you to raise an issue about: Clothing, Shoes & Accessories

The issue that I have experienced was: Sir
With reference to my subject order dated **st September ****, it is to inform you that, it was mentioned in the item while putting order as 'Suit Set', but I have received only Tops that too the quality of the material is not matching as per the image displayed in the online shopping portal.

Hence, I put return of the order except one set of IMARA which was of average quality, but to my surprise the courier guy denied my return item by specifying that the code on the tag is not matching with their item. The box what I received on **.**.**** is kept as it is after checking the quality and missing parts and I don't understand why pick up of return of the items was denied by your courier persons on the very next day i. e on **.**.**** followed by ** & **th of september **** by telling that barcodes are not matching despite the tags being attached to the dresses as it is.

Kindly look into the matter and arrange for the pick up of the return items without any further delay and refund my amount.

With regards
Sagari Sangeetha
**********

It occurred on: **/**/****

Refund my amount after taking the pickup of order

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Sagari Sangeetha

Order Number: ******
:

Flat no. *, PCN residency , New Balaji colony
Tirupathi
******