Flipkart - RETURN REQUEST DENIED

Order placed on Jun **, ****
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Order ID OD******************

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Before buying I see on the Flipkart product page- it is written

THIS PRODUCT RUNS ONE SIZE SMALLER PLEASE BUY LARGER THAN YOUR USUAL SIZE

SO ACCORDING TO THIS I ORDERED SIZE **

BUT WHEN THE PRODUCT GET DELIVERED I FOUND THAT THE SIZE OF THE SHIRT IS VERY LARGE AND DOESN'T FIT PROPERLY.

SO I GO TO FLIPKART ACCOUNT AND TRY TO EITHER EXCHANGE THE PRODUCT OR RETURN IT FOR REFUND.

WHEN I SELECT THE REASON AND THEN SELECT THE SUB REASON THEN CONTINUE, AFTER THAT MY ACCOUNTS GET LOGGED OUT AND I AM UNABLE TO LOGIN AND THEN I RECEIVE A MAIL FROM FLIPKART THAT ACCOUNT IS BLOCKED.

I KNOW THE REASON THAT DUE TO HIGH NUMBER OF CANCELLATIONS ONLY CANCELLATIONS, ZERO RETURNS DUE TO THIS
ACCOUNT IS BLOCKED.

I WANT TO KNOW THAT WHY THIS TIME THE ACCOUNT GETS BLOCKED WHY NOT EARLIER. WHEN I AM TRYING TO EXCHANGE THE PRODUCT FOR A VALID REASON FOR A genuine REASON AS THE PRODUCT WHICH IS DELIVERED TO ME, I ORDERED ON THE BASIS OF FLIPKART PRODUCT PAGE OR PRODUCT BUYING INSTRUCTIONS, but this didn't work as size ** is only suited for me but I ordered ** so why the accounts get blocked this time only.

And if it gets blocked then no issue you just create a return request or exchange request for that product and deliver the correct one then no issue I have no issue that my account gets blocked.

But this time there is a genuine reason to raise this concern.

If I do not considered the product buying instruction on Flipkart page and order the size ** and the SIZE ** is delivered to me then this issue is not occurred and also my accounts not get blocked. So the whole problem is only created by Flipkart & only Flipkart need to resolve this issue.