Flipkart - Return not picked up Replacement delayed Incident

This is with regard to my
Order ID OD******************.
The product was delivered on the expected date. I booked an installation request with Whirlpool directly and technician visited and reported damages at the sides and suggested me to replace. I raised a return request on *rd August and waited till *th August to get the return request approved and got a mail that the replacement will be provided by **th August and it will be picked up same delivery team.
While tracking the way bill no. it showed product reached the nearest hub near me on **th Aug by **AM. But after that there was no update and no delivery happened on **th Aug. On **th Aug, I have contacted Flipkart customer team about the delay, I was told this issue will be escalated and Resolution will be given by **th Aug.
On due course, the issue resolution date was changed to **th August and now it is again changed to **th August.
Pls. Clarify on the following :
*. Is Flipkart really committed to Customer service? If yes why is then not transaparent in communicating the facts?
*. When a complaint is raised, it is marked as a query and above all the resolution dates keep changing. Is Flipkart aware that all this is being done at Customer cost?
*. If Flipkart makes a strict policy for no return on large appliances, there should also be a policy to protect Customer interests. Customer having paid for the product, not informed clearly about the replacement date rather been given an ever changing resolution date is a sheer act of taking advantage of Consumer rights in the name of illogical policies.
*. What sort of policy attempts to pickup the product only when the replacement is given? Till then who will bear the risk of keeping the defective product and keep it in safe custody? Why was it not picked up when the return got approved? Flipkart wants to cut cost but let customer bear the brunt of it for no mistake of his/her. Is that the attitude?
*. Flipkart's customer executives are not provided with any information rather than just got trained up to apologize with a default sorry for the inconvenience. No ownership of the issue and no caring for customer. We have our policies and you have to wait. That was the attitude.
*. Why not Flipkart refund the amount for time being till replacement is provided and convert the replacement as a cash on delivery order so that Customer also can wait for ages along with Flipkart?
*. There is no proper Customer redressal mechanism in place at Flipkart.
There is no proper resolution of Customer issues. No complaint references are given to customer. Resolution dates keep changing without sharing any
information to Customer.
I have paid my money and still not sure what to do next due to some stupid
policies which do not take Customer interests into account.
Disappointed and frustrated with Poor service and response.