Loading...
Brian Pacheco filed complaint against Goibibo on May 6, 2020
I had booked AirAsia flights from Chennai to Denpasar (Bali) (**th June ****) and back (**th June ****) via Goibibo (Booking ID MYSMF*********). However given the situation with Covid-**, I have decided it would be wise to reschedule my trip. I submitted a request for a reschedule to March **** (**th March and **th March ****, respectively) on April **th ****.
On *nd May ****, I received an sms from goibibo that reads as follows "Dear Brian, As per your consent, we are aborting your date change request. Kindly call us at ************/***********, ** hours prior to departure for any further reschedule request." I had not received any call or communication from goibibo and I did not consent to withdrawing my reschedule request. Furthermore, neither of the two numbers in the sms are reachable.
I brought this to the notice of the goibibo team via Twitter and received an email saying "Please be advised that we are not processing your reschedule request as the New Travel Date is passed out". I've tried to seek an explanation as to what this statement means to no avail.
It is important for me to know the status and possibility for a reschedule or to convert the cash to credit points as soon as possible since I have additional flights linked to the same trip. Indigo flights from Goa to Chennai (** June ****) and back (**th June ****). And Denpasar to Yogyakarta (**th June ****) and back (**nd June ****).
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
I have tried to book flight ticket from goibibo app on **th may **** through upi credit card. While processing payment, amount got debited but booking not confirmed . Till date not received any refund amount for sa...
The present complaint is being filed against MakeMyTrip India Pvt. Ltd. (operating under the brand Goibibo) for deficiency in service and failure to refund the amount due to the complainant. The complainant had m...
Company promised to give *x refund on my booking then cancelled booking of my train I travel in general class and also Goibibo do not provide my * x refund.
It's been over a month since I have applied for refund of my cancelled flight, there is no update.
We had booked a SpiceJet flight from Delhi to Pune for *th April through Goibibo. The flight was cancelled, and we opted for a full refund. We understand that the airline processed the full refund to Goibibo on *...