Facebook Pixel Tracking

Dell - Request for replacing with a new product

Taniya Saju filed complaint against Dell on Jul 24, 2021

I recently had an issue with the dell product I bought in the month of November **** (Dell Inspiron ** ****,Service tag-*SLG***). I'm glad that the dell support team showed up to fix the issue and both the technicians who showed up were really kind enough to help me and did their job really well but at the same time I am a little disappointed in the quality of the product because within few months of buying the product, the motherboard, daughter board, cable and the display had to be replaced just to fix the issue regarding the microphone, speaker and the audio jack and I'm disappointed for the fact that these are all refurbished products except maybe the display. And unfortunately this is the second time the motherboard has been replaced. The first technician who came to fix the issue had fixed a DOA motherboard. The second technician who came fixed it, he again changed the motherboard(he changed for the second time), the daughter board , the cable and the display. My question is what is the point of me paying so much of money and buying a dell product when the product starts showing up issues within a year of buying it and also having to get these many parts replaced in just few months of buying it? What is the quality of the product that you assure? What if the product shows up issues after the warranty period? Isn't it going to be just a waste of my money? This is really saddening because the only reason I chose to buy from a reputed company like Dell is because I believed that it is of good quality and also long lasting and also the fact that I've used a dell laptop before for over * to * years, before buying the new Dell Inspiron ** **** and sadly the new one started showing up issues and now I have ended up changing these many main components to fix one small issue within a year of buying. And thankfully since it is in its warranty period I didn't have to spend money from my own pocket.
What quality is a reputed company like Dell assuring me now, for the fact that I had to get all the above mentioned parts replaced to fix a small issue, that too, within a year? Is it worth the money I spent for buying the laptop and trusting in a reputed company like Dell? Within *-* months the main components of the laptop had to be replaced, so how can I trust the quality of the replaced components from Dell?
Therefore, I request you to kindly look into the matter and take an initiative to replace this product with a brand new product , because it's not worth for the amount of money that I have spent to buy the product and now I cannot trust the quality and life of the above mentioned replaced main components of the laptop.
Looking forward for a positive response from team Dell.

Share, let the world know

Complaint Status

Resolution Demanded:

Apology letter from company

Replace / Fix problem

Dell

165

Total Complaints

77

Total Resolved

46.67%

Consumer Satisfaction

Frustrated?

Thousands of customers like you have trusted Voxya to resolve their issues

- Preeti Anandan

I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.

- Preeti Anandan

- Sachin A Rosario

My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.

- Sachin A Rosario

Are you facing
similar issue?

File a Complaint today and let our
experts help you in taking
legal action and getting resolution.

Get started free

Related Complaints

Adish Kumar Jain on Nov 4, 2024

Dell – Inappropriate payment procedureClosed

I have purchased a dell laptop G** **** from sharda computers (Dell exclusive showroom). Salesperson name is Pankaj and owner name is Randhir. He gave me quotation of ***** INR. But at the time of payment we agreed ...

Ankur Goel on Aug 7, 2024

dell – dell laptop issueClosed

i have purchased a laptop from dell showroom and i am facing issues in this product from last one year sometimes its speaker issue , keyboard issue or other but dell doesn't provide any technical support to resolve ...

Tarun Kumar on Sep 10, 2023

Dell – touchpad issue Closed

dell inspiron ** **** touchpad issue or software issue i dont know but the dell service are not responding to me it is in under warrenty

Anmol shahi on Aug 18, 2023

Dell – Selling second hand product Closed

I had purchased my Dell laptop Vostro **** (Tag number *TCPN**) on **nd Nov **** and got replacement and it was delivered to me on *th December **** the but the warranty has been started on **th of October **** an...

sahaj agrawal on Jun 12, 2023

Dell – laptop under extended warranty with massive trobuleClosed

laptop super slow not usable. visited service center and called for onsite service too. no resolution.