TCL - Replacement TV found to be defective

I raised a complaint about my old TV which was having stripes. So after three months today I got the replacement  Not the exact model. But I was given a tcl **p*e model and this is not working. We were asked to come to the service center to get the replacement tv by myself.Once we reached home tv found to be defective. We found that half of the screen was showing black screen and when I talked to the local service center they mentioned internal damage was caused by me in transit. They intentionally played a game and asked me to pick up the new tv. In a way I feel cheated by the local service people . 

We already raised for a grievance for service delay Complaint Id:  ***** (Raised A Complaint Regarding TV On *-Jul-**** To TCL Customer Care. The Very Next Day Service Engineer Came To Our House And Mentioned Panel Was Gone And He Needs To Raise A Order For New Panel As He Can't Repair It. After Constant Calls With Call Center & Local Service Center. They Mentioned It Will Take Atleast One & Half Month To Get The New Panel. Till Now There Is No Update And Local Service Center Stopped Answering Our Calls. We Still Stuck With Faulty TV. When The Last Time We Spoke To A Local Repair/Replacement Head In Visakhapatnam. He Mentioned We Have Lot Of Pending Cases Similar To This. So It Will Take More Time To Get It Done. Raised A Complaint On Consumer Forum (Grievance No: *******) And They Directed To Lodge A Complaint To District Consumer Forum )