Adidas - Replacement of Ultra Boost Light Shoes Due to Manufacturing

Purchased Adidas Ultra Boost Light shoes from Adidas India website on **-Aug-**** worth Rs *****. After * months of usage the black paint started chipping off from the shoes . I reached out to adidas over email stating my concern & requesting them to replace the shoes but they refused to replace the shoes stating that warranty for shoes is mere * months .
Please find below the mail trail
Yuvraj Yadav <yuvraj**yadav@gmail.com>
to: service@onlineshop.adidas.co.in
date: Dec **, ****, **:** PM
subject: Request for Replacement of Ultra Boost Light Shoes Due to Manufacturing

Dear Adidas India Customer Service Team,

I hope this message finds you well. I am writing to bring to your attention an issue I have encountered with a recent purchase of Ultra Boost Light Shoes from your esteemed brand. On August **, ****, I purchased a pair of these shoes, only to discover a significant manufacturing defect.

The black paint on the shoes has started to chip off, significantly impacting the overall quality and appearance of the footwear. As a loyal customer of Adidas, I have always appreciated the superior craftsmanship and durability your products are known for. However, this unexpected issue has left me disappointed and concerned about the standard of this particular product.

I have attached images detailing the chipping paint, highlighting the extent of the issue. Considering the premium reputation associated with Adidas and my trust in your brand, I kindly request your assistance in resolving this matter. I believe this concern falls under a manufacturing defect and would like to request a replacement for the shoes at your earliest convenience.

I have been a long-standing supporter of Adidas products and have consistently experienced exceptional quality in your merchandise. Therefore, I trust that this matter will be handled promptly and professionally.

I kindly ask for your support in facilitating the replacement process and ensuring that I receive a pair of Ultra Boost Light Shoes that align with the high standards expected from Adidas.

Thank you for your attention to this matter. I look forward to your prompt response and a resolution that upholds the brand's commitment to quality and customer satisfaction.

Sincerely,

Yuvraj Singh ********** AIN********


Adidas Reply

Hi Yuvraj,

Thank you for contacting adidas!

This is regarding your reference number ********.

As I understand it your concern is regarding the quality issue with the product.

We are sorry for the inconvenience caused to you.

This is not the experience we want to provide our customers. We hope to serve you better in the future.

However, we would like to inform you that your purchase is warranted against manufacturing defects for up to * months from the date of purchase. We have gone through your request and found that your order was placed * months ago (over ** days), and we hope you know that our warranty is for ** days (about * months). Therefore, we regret that we shall be unable to assist you in this regard. Moreover, we assure you that robust feedback will be shared with the team concerned, and we will try to make sure that such incidents do not happen to any of our customers again. For more information, kindly visit https://www.adidas.co.in/help/products/what-is-the-warranty-on-my-products

For a better experience we suggest you, kindly download the adidas app and take benefits of adi club points for exciting discounts!

It was my pleasure to assist you today. Should you have any further questions, you can reply to us on the same email, and we would be happy to help you out.

Thanks & regards,
Natasha
Team adidas

Further email reply to adidas

Dear Customer Service Team,

I am writing to address an urgent and distressing issue regarding a recent purchase of Ultra Boost Light Shoes from your esteemed brand.

On August **, ****, I made a substantial investment in your product, purchasing the Ultra Boost Light Shoes for Rs. **,***, expecting the premium quality and durability that Adidas is renowned for. Regrettably, after merely three months of regular usage, the shoes have exhibited a significant flaw - the black paint is chipping off, greatly compromising the appearance and integrity of the footwear.

This experience has left me feeling deeply disappointed, as the product has failed to meet the standards I have come to expect from Adidas. What is more disheartening is the refusal of Adidas India to address this issue and replace the shoes, despite the clear evidence of substandard quality and a manufacturing defect.

I feel immensely let down and perceive this situation as misleading and unfair. It is troubling to see a brand with such a reputable legacy deliver products that do not uphold the promised quality and durability. This instance of refusal to acknowledge and rectify a blatant manufacturing flaw adds to the distress caused by the deteriorating condition of the shoes.

Given the circumstances and the apparent unwillingness to resolve this matter, I am compelled to consider legal action. I wish to inform you that unless a satisfactory resolution is provided within a reasonable timeframe, I will be left with no choice but to file a case against Adidas in the National Consumer Disputes Redressal Commission.

I sincerely hope that this issue can be resolved amicably and promptly. As a loyal customer who has held Adidas in high regard for its commitment to quality and customer satisfaction, I implore you to reconsider and address this matter accordingly.

I urge you to take immediate action to replace the defective product or provide an adequate resolution to restore my faith in the brand.

Thank you for your attention to this pressing matter. I anticipate a swift and satisfactory resolution.

Sincerely,

Yuvraj Singh ********** Reference number ********