Loading...
Vibhu Chaudhary filed complaint against HP india on May 21, 2024
purchased a Pavilion about one and a half years ago, and it is giving me battery problems. I was told by the HP India team that the battery needs replacement. I also have an extended warranty care pack, which I was informed does not include battery replacement. However, it is clearly mentioned on the website that the care pack does include battery replacement.
I was put on hold and had to go back and forth with the support staff from HP, but they were absolutely unhelpful, and I received no follow-up from HP's side. I showed them that the website states the care pack includes battery replacement, but they insisted it needs to be written in the email received. The email I received after purchasing the care pack only included the order number.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
File a Complaint today and let our
experts help you in taking
legal action and getting resolution.
Related Complaints
Case Number ********** was opened for a battery replacement for my wife's laptop. The engineer found no issue with the Battery and hence returned it back to HP. I have been following up with them via, email, WhatsAp...
I ordered a HP spectre laptop vide order number *************** on **th July, ****, assisted by a HP Sales Rep Dipesh Kumar. The laptop was showing In Stock and the Sales guy Dipesh, confirmed that this will be deli...
I have raised a service complaint for replacement of battery for my Hp laptop. Customer service told to wait for **hrs for quotation from sales department. It's been * days and even after calling * times there is...
on *nd nov ****, contacted hp for a paid touchpad replacement for my hp x* *** g* model. i was informed that it was available with them for which they will send the quotation. if i find the price feasible i'll have ...
I have purchased laptop from hp india from their online store having order no. *************** on *nd june **** but till date i have not received the product. They had told delivery will take ** working days. From *...