Onroadz car Rental - Rental Car Not provided on time even also not proper response

Dear sir,

I have booked rental car from Onroadz Car Rental From **nd October **** from morning *:**AM till night *:** PM.

I have booked Swift Dzire ****

I reached to pick up the car by *:** I informed that I will reach around *:** in their WhatsApp .

At the time they are with another customer and ask me to wait. At the same time the car that I was booked **** arrived and they are about to give to another person.

Immediately I asked them this car was booked by me you can't give this

They said wait sir we will arrange some another car. This was happen around *:**AM

Then I entered the office and gave my details
The working person said sir wait we are checking for car

I said I need to go urgently please make it fast happened around *:**.

Around * clock again I said sir please arrange before *:** will be helpful. But they didn't take it seriously.

It's almost *:** they are doing their own work.

So I said thank you for your fabulous service will meet you in future and left and booked cab.