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Sushila Savla filed complaint against Jio Fiber on Sep 1, 2021
It has been * days and I’m still awaiting an active internet connection at my house. My mobile data usage has surged ***% in the last * days as my children are attending school online; I’m working from home. All of this because of JIO Fiber’s disrespect to their customers, lack of accountability and pathetic customer service. They have been serving me lies since day one of my request. Below is the chronological orders of the events that have taken place.
*. ** Aug **** **.** pm - Relocation request submitted online as advised by JIO consultant
*. ** Aug **** ** am to ** pm – Appointment date option selected by me in the Online form
*. ** Aug **** – SMS received on my mobile confirming the appointment date and time.
*. ** Aug **** * pm – called customer service to get an update of my request as no one turned up during the allocated time. Customer service advised that there was no engineer available to attend and hence the appointment has been postponed to a later date, ** Aug **** * pm
*. ** Aug **** ** am – Someone from JIO called to convince me to cancel my relocation request and order a new connection. However, they also advised that I’ll lose all my recharge monies that I’ve paid in advance. Obviously, I declined, and the guy hung up the phone.
*. ** Aug **** * pm - New appointment time given
*. ** Aug **** * pm - New appointment time given
*. ** Aug **** ** am - New appointment time given
*. ** Aug **** *.** pm - New appointment time given
**. ** Aug **** *.** pm - New appointment time given
**. ** Aug **** *.** pm - New appointment time given
**. ** Aug **** - Received an email from JIO customer care saying that someone is personally looking into my case and that my request will be completed within ** hours. However, since that email, my request has been rescheduled * times already.
**. ** Aug **** * pm - New appointment time given
**. ** Sep **** **.** pm - New appointment time given
**. ** Sep **** *.** pm - New appointment time given
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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