Reliance ResQ - Reliance RESQ does not support Service Requst

I have raised a Service Call # ********** aginast Water Purifier purchased in July, **** on **th March.

Below *ne year the 'servuce' indicator indicated & hence logged above Service Ticket. Service Technican visited and told that power board need replacement and hence he will initaite indent and will be fixed in two days time

I am making multiple calls to RESQ team and seems RESQ and Reliance is not committing when they can replace the parts.

Very frustrating experience working with RESQ