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Prince filed complaint against Air india on Jun 21, 2024
my concern and frustration regarding the refund that has not yet been initiated, despite it being almost six days since my initial request. I have attempted to seek assistance through your IVR system multiple times but have received no help or satisfactory response From Air India
I am writing to express my deep dissatisfaction with the service I have received regarding my flight booked for June **, ****.
One day prior to my flight, on June **, ****, I attempted to upgrade my seats and paid ₹*,*** INR using my card. However, the seat upgrade was not confirmed, and I did not receive any confirmation regarding the upgrade. Despite this, the payment was deducted from my account.
Since then, I have made numerous attempts to resolve this issue. I have called your customer support through the IVR system multiple times and sent several emails, providing all necessary details including the transaction information. Despite my repeated efforts, I have not received any response or refund for the unsuccessful seat upgrade.
The lack of communication and resolution is highly disappointing. I request an immediate refund of ₹*,*** INR to my account. I also expect a prompt response addressing this issue and an explanation for the inconvenience caused.
Please treat this matter with urgency and ensure that my refund is processed at the earliest.
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
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