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Arka Roy filed complaint against Swiggy on Jul 20, 2023
On **th July at *:** PM, my wife ordered groceries from Swiggy Instamart. It promised ** mins delivery. After waiting for * hours we find out that the order status is "finding delivery partner". After initiating chat with customer support, I was informed that my order cannot be cancelled due to technical issue at their end. So money could not be refunded. They told me to wait **hours to receive an email..
I am a middle class working person, I rely on Swiggy because I don't get time after office. Because of this we had to miss our dinner.
ITS BEEN **+ HOURS, SWIGGY STILL SAYS "FINDING DELIVERY PARTNER" . NO REFUND WAS GIVEN, NO RESOLUTION WAS GIVEN.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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