Colive - Refund of Security Deposit and Resolution of Billing Discrepancies

I am writing to formally address and seek resolution regarding the refund of my security deposit after vacating the premises at Colive Madison, located at Block C, Sriramnagar, Kondapur, Hyderabad, ******. My stay at this property, specifically in Room *** on the *st floor, spanned from October *th, ****, to May *st, ****.
Background and Timeline:
*. Commencement of Stay:
o I began residing at Colive Madison on October *th, ****. Upon moving in, I paid a security deposit amounting to INR **,*** as part of the standard protocol. My monthly rent was INR *,***, which I consistently paid on time, along with any additional charges such as electricity.
*. Notice Period and Vacating Process:
o On April *st, ****, I officially submitted my notice of intent to vacate the property, which was acknowledged by your team. I was granted permission to vacate on May *st, ****.
o Prior to vacating, I conducted a thorough inspection of my portion of the room, which I shared with a roommate, ensuring it was left in pristine condition without any damage. To document the condition of the property at check-out, I recorded a video as evidence.
*. Initial Refund Communication:
o According to the information displayed on the Colive app, I was entitled to a refund of INR *,*** after the deduction of separation charges amounting to INR *,***. This was the amount I anticipated receiving within ** days post-vacation.
Issue and Discrepancy:
On May **th, ****, I received a settlement email from Colive listing deductions totaling INR **,***. The breakdown provided was as follows:
• Security Deposit: INR **,***
• Rent: INR **,***
• Electricity Charge: INR ***
• Separation Charge: INR *,***
• Repair Charge: INR *,***
This resulted in an additional demand of INR **,*** from me, which is both unexpected and unacceptable given the circumstances of my departure and the initial communication from Colive.
Actions Taken:
*. Communication with Property Manager:
o I immediately contacted Mr. Avilash, the Property Manager, to discuss this discrepancy. He assured me that there was no issue with my check-out and that I did not owe any additional amount. He suggested that the erroneous charge might be due to a miscommunication and advised me to raise a service ticket to address the billing issue.
*. Service Tickets Raised:
o Following his advice, I promptly raised two service tickets on May **th, **** (Ticket Numbers: SR****** and SR******). Despite my efforts, I have not received any response or acknowledgment of these tickets.
*. Attempt to Escalate the Issue:
o In the absence of any response through regular channels, I sought to escalate the matter by attempting to contact the CEO of Colive via a dedicated online platform. Regrettably, this attempt also did not yield any results.
Request for Resolution:
Given the above circumstances, I am formally requesting the following:
• An immediate review and correction of the erroneous billing statement.
• A prompt refund of the INR *,*** as initially indicated by the Colive app.
• A clear and transparent explanation for the charges listed in the settlement email, particularly the unjustified repair charge of INR *,*** and the Rent of INR **,***.
Conclusion:
I have always adhered to the terms of my tenancy agreement and ensured all obligations were met, including timely rent payments and maintaining the property in good condition. The current situation, therefore, is both surprising and distressing.