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Syed Qais Hayat filed complaint against Air India on Mar 18, 2025
I had bid for upgrade in respect of my Delhi- Bangalore travel by AI **** on ** April ****.. I was charged complete fare for upgrade to Executive class in addition to economy fare..The Economy fare of Rs **** was required to be refunded which was not refunded.. The reply email received on ** Nov **** was "the offer for upgrade amount is over and above the amount paid whilst booking the ticket as per Terms & Conditions". However, The statement in terms & conditions is very clear when it says "The amount that you have paid to reserve your seat will be refunded when you are upgraded to Business".
The statement is unambiguous that the amount paid to "reserve" the seat will be refunded when upgraded to Business class. The statements cannot conveniently be misconstrued *.* years later, while I waited for well justified refund.
I solicit refund of economy fare back.. Boarding pass attached.
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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