Yatra.com - Refund of air ticket not processed by Yatra despite indigo allowed full refund

Sushil Kumar Agarwal filed complaint against Yatra.com on Jun 11, 2020

Dear Sir,

I had booked my singapore flights (me and * family members) in January **** through Yatra.com for indigo flights. After **-** days, Indigo informed that those flights were cancelled and they offered me to board other earlier flights. They also offered me I can opt for free cancelltion. I decided to cancel the flights and obtain full refund. I made the request in beginning of April for cancelling and allowing me full refund

PNR: AE*GSI
Journey dates: ** May ****: for Mumbai to Singapore
Return: ** May ****: from Singapore to Mumbai

I lodged request with Indigo, they allowed free cancellation and confirmed full refund to Travel operator : Yatra.com. Copy of this refund advise enclosed.
They also confirmed having credited full amount to Yatra.com on ** th april **** and for return on ** April ****.

I am following up with Yatra.com, they have not processed me any refund. Ideally they should have by now allowed full refund of Rs. ***,***/- (paid in Jan'**) and entire money refunded by Indigo to Yatra.com- however till date they have not processed my claim and everytime giving vague reply.

I would request you to kindly look into this and offer me as consumer some sort of help.

Thanks & Regards
Sushil Agarwal
Mobile **********

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Complaint Status

Resolution Demanded:

Apology letter from company

Refund / Credit for purchase

Damages for loss and agony

Yatra.com

399

Total Complaints

223

Total Resolved

55.89%

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