Travolook Com - refund not reflected in my account after 11 days gone

On **th July **** i have booked flight ticket from Kolkata to Agartala via travolook.in reference id- REF******** and after deducted **** rupees from my account their customer care called me and told me that my booking is cancel due to some operational reason when i asked them when my money will be refund they told me it will be refund with in *-* days excluding Saturday ,Sunday and holiday and they also mail me about that but after * days gone my money till not credited and when i call them they told it is process will refund within one or two working day. and after that i mark mail to them and same update replying that their team working on it and they need some days more. but after ** working days gone my money till now not credited . and when i call them they are not picking my calls. several time i trying to reach them but no one pick my calls. I am student and this money is my hard earning money by taking tuition. this booking for my competitive exam which will held on **th august at agartala . kindly look into the matter i am help less the amount is not very high but it is very high for me. they looping day by day. totally fraud and scam.