VLE Baazar Pvt Ltd - Refund not received

On ** April ****, I placed an online order on the website of Vlebazaar for the product OnePlus Buds * In-Ear TWS Bluetooth Earbuds. The Order ID was #******* and the total payment made was ₹*,*** through UPI. The payment was successfully processed.

However, the product was never delivered and I tried to contact them after *-* days passed scheduled delivery. Later, on ** May ****, the order status was updated to “Cancelled”, after so many calls and emails and the company stated that the refund was under process and scheduled for ** May ****.

Despite this update, I never received the refund in my original payment method. On ** July ****, the order status was changed to “Refunded in Wallet Amount (₹****)” on their website without my consent. I never requested a wallet refund and only wanted the refund returned to my original payment method.

Since then, I have repeatedly tried to contact the company’s customer support through calls and emails more than ** times over several months. Each time I contacted them, their representatives either behaved rudely, disconnected the call abruptly, or gave repeated assurances that the refund would be credited within *–* days. Despite these assurances, no refund has been credited to my bank account till date.

Because of this conduct, my money has been wrongfully retained by the company for a long period of time. This has caused financial loss, inconvenience, and significant mental harassment, as I have had to repeatedly follow up without any resolution.

The actions of the company amount to deficiency in service and unfair business practices, as they failed to deliver the product and also failed to refund the amount to the original payment method despite multiple requests.