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Pratik Shah filed complaint against Travolook on Mar 4, 2022
Date of Incident:
Sep **, ****
Travolook Reference/Confirmation numbers:
REF********* and REF*********
Refund Amount to receive: **,*** (*,*** + *,***)
Description:
I had booked * separate tickets on the Travolook website on September **, ****
Money was charged to my Credit Card. Got one e-mail stating Booking is in Progress and within few minutes a cancellation e-mail came.
I have been calling their Customer Care since September **** (* months as of today) and they give standard responses:
*. This has been initiated but due to a technical error, it will happen *-* working days
*. We have initiated it but there was a problem with the merchant
*. It will surely happen in *-* working days
*. There is no way to transfer the call to a manager
*. They bluntly disconnect the call
I am really not sure what needs to be done from my side to get my money back.
Please help.
Resolution Required: Refund of **,*** to be transferred to the original mode of payment
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