Jio Mart Reliance Retail - Refund not received since 2 month

Dear Team,
I have always been avid buyer from Jio mart from all the categories. This time I am very much dis hearted from Jio mart.
Few days back i.e. on **th January I ordered three frocks from kid section and received them on *nd February but all of them had issue so I had to return them. Their pickup was done on *th February to which refund amt. I received on **th February but only of * item for other * items I didn't received refund yet. Since then I am calling the customer care but I m not receiving any solution and when I send them mails they close by complaint window without solving the issue or giving any valid answer. I even called pickup person who pickedup the package. Even he says that there were * frocks which I took from you to return them back. Request you to look into this matter and help me out in this issue, I only have hope from your side now. I am stating details below of the order:
Order Number - *****************A
Shipment Number - *****************A-**
Item details - *) Fit & Flare dress with shrug (In this shrug was not there, only frock came) - Rs. ***.**
*) Embellished fit & flare tiered dress (It's fit was not good) - Rs. ***.**
Total amt. Is ***rs which is not refunded back to my source account.
If you want pickup boy no. I can share that also.
Will be waiting for your positive answer.

Thanks and Regards,
Meetu Nihalani
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