Goibibo - Refund not received for the bus ticket

I have booked a bus ticket from chennai to nagercoil on may * ****. Then I got a message from goibibo stating that your bus ticket has been cancelled due to covid **. But even after a month goibibo is blocking my money and refusing to refund. They have blocked all modes of contact. PFB THE confirmation mail from goibibo.

Booking ID: GOBUSAND*ead**c*e*

Booked on: Fri, ** May **

Dear Jaya M,
Unfortunately, your bus of Parveen Travels from Chennai to Nagercoil on Mon, ** May ** has been cancelled by the operator. Do not worry, your money would be fully refunded for this booking.

You can either choose your desirable refund mode as Refund in Account or Refund in Gocash Wallet by clicking on the link shared via SMS or else the refund would get automatically initiated into the original form of payment after * hours.

Expected refund in the original form of payment:


Card/Bank Refund :


goCash+ Refund:


Total Refund:

Rs. *** /-


Rs. * /-


Rs. *** /-

goCare support- It is FASTER to WRITE to USClick Here to tell us your issue OR go to www.goibibo.com/support/