Make my trip - Refund not received for cancelled flight 3 years and waiting
Gokulnath Subramanian filed complaint against Make my trip on Aug 2, 2023
I had booked a return flight ticket from Bangalore - Tucson, United states for carrier Qatar Airways on Makemytrip. The travel date was April **th ****. The flight was cancelled by the carrier owing to covid related travel restrictions at the time.
The carrier then issued a credit shell to be utilised in the next * years which I was unable to and therefore had requested for a refund in the month of March ****.
I have since been following up with Makemytrip for my refund to be credited to me. I have clear evidence showing the refund has ben received by Makemytrip from the carrier, but I have not received this from MMT after multiple interventions.
I have spent several hours speaking to MMT customer care agents, explaining the issue from scratch, only to be promised a new timeline for the refund. The case then gets abruptly closed on the MMT system with no communication to me/refund not issued as well.
I have spoken to at least ** different agents and also a few team leaders at MMT but have met with the same pathetic response with no resolution still.
Thousands of customers like you have trusted Voxya to resolve their issues
I am very pleased with Voxya. They helped me resolve my issue without much hassle. Very impressed and satisfied.
- Preeti Anandan
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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