Zara - Refund not received 4 months passed

Absolutely disgrace company. I had returned an order no- *********** last October **** and still not received the refund as of today being February **** and as per the companies policy the refund gets initiated within ** business days. Their customer service is so terrible that they bluntly lie on your face saying the refund has been initiated. When you call them to ask everytime you get to hear that there is a technical glitch and you will have to wait for ** more days. They have so much audacity to say that you can do anything you want and beg for your refund but we wont do anything from our side. They are just making it worse and wanting their customers to beg for their refund back. They are mentally harassing their customers and i am a victim of such. In last * months i have called them *** of times only to listen to the same thing to wait for some more time. @ZARA @ZARA_Care thats how you treat your customers.