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Mukund Kulkarni filed complaint against Air India on Mar 23, 2021
I am writing to you to raise an issue about: Air India Flights
The issue that I have experienced was: I had booked my ticket from Mumbai to Bangalore for Feb **th, using my Reward points. Around *** Rs was deducted and I was provided the PNR number. But I did not get the ticket. I followed up multiple times by calling to the Customer support and also mailing to "ecommerce@airindia.in". I did not get any reply. When I called the customer support, each time I was told that the ticket would be sent shortly, which never arrived. Finally, I was told to take the PNR Number and get the ticket printed at the airport. When I reached the airport and approached the Air India counter, I was told that the ticket cannot be issued and I have to book another flight.
Details of the flight and PNR is as below
Flight: AI*** (Air India)
PNR Number: YJBHV
Date and Time: ** Feb ****, *.** pm
It occurred on: **/**/****
I would request you to refund the amount spent on travel from Mumbai to Bangalore.
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