Ajio - Refund not provided for self ship product and on purpose asking to self ship items

#RT********* - Asked to self ship - xpressbees AWB:*************** delivered on *th Jan. No refund provided.
#RT********* - after waiting for a month for return - asked to self ship
#RT********* - after waiting for a month for return - asked to self ship

*. They are asking for almost all items to self ship even though they say return are picked up by them.
*. They charge convenience fee per order and cannot fulfil the returns
*. They ask to self ship and even after successfully shipped back to them , they dont provide refund on time.

It is almost a mental harassment when you have a take some time out of your day to hit your head against their so called customer care where there is no care.