Jiomart - Refund Not Initiated by JioMart

Name :- Soumadip Majumdar

I have ordered a product on **th October and returned the product (not received) on **th October.. I have used my credit for the bill payment.. According to the customer service, it will take *-* working days to initiate the refund. But after * days I have raised a complaint and ask the customer support how much time it will take to resolve..They said it will be resolved by ** hours. But It's more than a week and there is no clear resolution. Whenever I tried to connect to the customer service they are saying the team is working and will be resolved as quickly as possible.

Now I have to pay the total amount of the product to the credit card, that is *****.

I have stucked for using Jio Mart app.

They are not only providing worst customer service but also the order get automatically cancelled without my concern.

Order id :- *****************A

Complaint no. :- **********