Freecharge - Refund Not Given

Money Deducted but none of the parties accepting that money is at thier end . waiting from * days for money to be refunded to freecharge account.

both zomato and feecharge playing blame game.. i will need refund + compensation from both the parties.

In no resolution case i have to file a court case.

Zomato order id **********

Bank Transaction + Freecharge

** Mar **** kqtxi*miafz**ogrcy-PAYUFREECHARGEPAYMEN ************ ** Mar **** ***.** *,***.**

+ ** from the Freecharge account


Freecharge Says

The transaction was Successful and money reached the merchant. money was added to free charged

i already raised to free charge they said money reached zomato already.


Zomato Replies

As per Zomato App during order after payment it was payment Failed but money was deducted and added to frecharge.. but zomato gave error payment failed.

Hi Dinesh, this is regarding your order id **********. Thank you for staying connected. The order couldn't be successfully placed due to a payment gateway failure. In such scenarios, the amount doesn't reach Zomato due to a process failure within the payment gateway. This may be due to poor connectivity in the banking system, or because of a downtime, among other technical difficulties. If the amount is debited, a refund is auto-initiated by the payment gateway or the bank involved. We request you to contact your bank's support, for the exact status of your refund. We hope this information addresses your raised concern. Please do feel free to write back to us for any further queries.

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This is totally harassment that both Freecharge and Zomato saying we are not culprits. so where is my money? attached all the Proofs.

escalating the matter to higher authorities for action before going consumer forum.

i also will need compensation for harassment caused. Both parties be ready for court case for not refunding my money.

Regards
Dinesh
**********