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Harshvardhan filed complaint against OYO on Sep 14, 2022
Yesterday, I booked a room from Oyo App. The booking was prepaid. **** rupees were paid by me by UPI method. The booking id is XHKL****. I mistakenly booked the room for * guest only. I needed to modify the booking. So I cancelled the booking and called your customer care.
They asked me to book the room again for the price of ****. I did that booking. I paid using my UPI. The booking id is FPPL****. They told me that I will get a full refund of amount **** for the cancelled booking in * to * hrs. It's more than ** hours now still I didn't get the refund. I also didn't get the confirmation that refund is initiated.
I got my refund. You guys have really helped me when I needed it the most! Thanks again for your help :-)
- Abhijit Dhote
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
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