Travolook - Refund not done even after 1 month

I have booked flights to vizag on * th July through travolook website but after ** mins, One member from travolook called saying that the pnr was not generated and airline cancelled the ticket you will be refunded in *-** days from travolook, she said also you can try rebooking in an hour for which I rebooked and same thing repeated.

I called after * days they said they are working on refund , next called after ** days they said bank server has problem, than I called them after * weeks they said same excuses, this time when I asked what happened connect me to a senior manager they said they cannot do that. I called them after ** days and they said they initiated and today I.e * aug **** (**th day) the payment will reflect in my bank but there’s no refund that had come in my account and the agents on call are careless and not sharing proper information . Pls help as I have booked ticket and cancellation mails proof from travolook and my account debit info.