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Mohd Ghouse Pasha filed complaint against Samsung on Aug 29, 2019
I purchased a new Samsung j* mobile on *-*-** but unfortunately, the device got bent automatically after I kept in the pocket and riding on the bike. I call customer care number they told me that you have to visit the service centre and they will solve. When I visited the Samsung service centre my experience is very disappointing. Firstly they refuse to get my phone repair under warranty because it was bend & said it does not cover in warranty but you can also check with service executives there are no dents and scratches on mobile. I know how neat I used my mobile then how they can say is a mistake of customer warranty is void.
Its a totally manufacturing defect and you have to refund my mobile amount as there are none of my faults. I paid ***** because I have trust in Samsung quality now I don't want to be a cx of Samsung here I am attaching my mobile job sheet.
Mobile submitted service centre details
Samsung Service Center,
B*X SERVICE SOLUTIONS
*-*-***/*, Yella Reddy Guda Rd, Pratap Nagar, Nagarjuna Nagar colony, Ameerpet, Hyderabad, Telangana ******.
Many thanks for your proactive approach and prompt action. This has accelerated and helped in resolving my issue.
- Mohd Abdulrahim
My two years of blood & sweat got valued finally with Voxya. I got a full refund with no hustle after they received notice.
- Sachin A Rosario
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