Goibibo - Refund Medical reason HCGWJZ PNR

Dear Goibibo Team,

I am writing to request a refund for my cancelled flights Booking ID: GOFLDSTLXVTNVJWA**** and Booking ID: GOFLDSTSQR*O*BNS**** due to unforeseen medical reasons. Despite my previous requests, I have yet to receive the full refund amount.

I had to cancel my trip due to my mother's medical reasons, which was unforeseen and unavoidable. I have already shared a doctor's note and medical certificate to support my claim.

I understand that your standard policy may have certain restrictions, but I hope you can appreciate the exceptional circumstances. I would like to request a full refund considering my mother's medical condition.

If I do not receive the refund within the next ** days working days, I will be forced to explore legal options, including filing a complaint with the consumer court. I would prefer to resolve this matter amicably, but I will not hesitate to take legal action if necessary.

Attachments shared your email.
*: Medical certificate.
*: Doctor's prescription letter.
*: Aadhar cards for relationship proof.

I don't have a medical bill because I have purchased medicines from outside the hospital, and I also don't have an admission and discharge slip because my mother was not hospitalized. A doctor's note and medical certificate are enough to support my claim.

Please confirm in writing that you have received this email and indicate the actions you will take to resolve this matter.

Sincerely,
Anubhav Parashar
**********