IRCTC - Refund issue

Lekshmipriya A S filed complaint against IRCTC on Jul 5, 2025

On June *st I booked for a ticket in UTS app and the money is deducted from my account but I didn't receive the ticket.I enquired with the customer care service of irctc and they said like you will receive your refund within ** days..but till now I didn't receive it . They said to file a compliant in E-query but those complaints are being rejected from them but idk the reason. They said to give ** digits transaction ID but I'm having a ** digits ID from gpay. Customer care centre has said to be me *** right? You will receive it..but still now it's not resolved.

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Complaint Status

Resolution Demanded:

Refund / Credit for purchase

IRCTC

201

Total Complaints

Total Resolved

45.27%

Consumer Satisfaction

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